Engagement is the key to success. What excites your agents?
Gamification is the process of creating a competitive, game-like environment to encourage performance in your business. AgentPRO has an easy to use formula controller that allows you to control every aspect of your incentives.
Managing contact center agents is hard enough.
Our AgentPRO feature allows your Managers, Supervisors, and Team Leads to track agent coaching sessions. Ever wonder how many times your agents have to be coached on dress code? Are your managers really putting forth the effort to reduce Average Handle Time? Hold everyone accountable with Bit-Lever.
Dashboards for All
AgentPRO gives you the ability to customize dashboards for every role within your organization. Show Supervisors exactly how their team is doing every time you log in. Make sure every Agent knows exactly where they stand at the beginning of each shift.